Rock Local App – Frequently Asked Questions (FAQ)
General Questions
1. What is Rock Local? Rock Local is a mobile application designed to help businesses and homeowners manage communication effectively. It offers appointment scheduling, notifications, and monitoring features to streamline communication with your selected business.
2. How does Rock Local work? Rock Local allows users to schedule services, receive reminders, pay invoices, communicate with their selected business, and track service history. Business owners can also manage customer bookings and appointments through the dashboard.
3. Is Rock Local free to use? The Rock Local app will always be FREE for customers to use. Businesses pay a small fee to use the dashboard.
Account & Setup
4. How do I create an account? You can sign up directly through the Rock Local app or via the website by providing your email and setting up a password after a business invites you. Business accounts may require additional verification.
5. I forgot my password. How do I reset it? Go to the login screen, tap on “Forgot Password,” and follow the instructions to reset your password via email.
Features & Usage
7. How do I schedule an appointment? Navigate to the “Appointments” tab, select an available time, and confirm your booking. You will receive a confirmation notification.
8. How can I change or cancel an appointment? You can modify or cancel appointments through the “My Appointments” section. Note that cancellation policies may vary by provider.
9. Can I receive notifications for upcoming services? Yes, Rock Local sends push notifications to remind you of upcoming services.
Payments & Billing
10. What payment methods are accepted? Rock Local supports major credit/debit cards through Stripe. See Stripe.com for more details.
11. How do I update my payment information? For security reasons, we never store payment details in the app. You simply use a different card when paying an invoice. Stripe does save certain card details on its secure server. Visit stripe.com for more details.
Troubleshooting
12. The app is not working correctly. What should I do? Try closing and reopening the app, ensuring your internet connection is stable, or updating to the latest version. If issues persist, contact support@myrocklocal.com or contact the business.
13. I’m not receiving notifications. How do I enable them? Check your device settings to ensure notifications are enabled for Rock Local.
Contact Support
For any further questions, please contact support@myrocklocal.com.